FAQ

The Angel Hearts shop is a space that showcase the talented abilities of our volunteers who create and handmade these variety of handmade items, of which many are limited editions.

Every sale goes towards the long term sustainability of Angel Hearts.

We need your support.

DO GOOD WHILE YOU SHOP!

All items comes with a card or label that identifies the product is from Angel Hearts.

Gift packaging is available, please request in the notes section.

Bulk orders are available for certain products. Free courier delivery above $200 in one order.

Items Mail SmartPac Courier
Any Item $10 – $29 $1.70 $3.20 $5.00
Any Item abv $30     $5.00

 

ORDER STATUS

You may view your order status in ‘My Orders’ under ‘My Account’ upon signing in.

Your order status is reflected next to your order number.
We regret to inform you that you will not be able to cancel or make amendments to your order once your order has been successfully placed.

Pending Your order has been successfully placed
Processing Your order is currently being processed
Picked Your item(s) is currently being picked
Shipped Your order has been sent to the designated courier company. You will receive a notification email with tracking number sent to you
On hold Your order is currently pending for more information before we are able to proceed with your order
Pending Cancellation Your request for cancellation has been received
Cancelled Your order has been cancelled

 

ORDER TRACKING

Once your order is shipped, you may track your order in ‘My Orders’ under ‘My Account’ upon signing in.

Click on the ‘View Order’ button that corresponds to your order number and select ‘Shipment’ to view your tracking number. Alternatively, you may refer to the tracking number in the shipment confirmation email.

DUTIES & TAXES (Singapore only)

Please note that purchases are not tax exempt.

DELIVERY

All online orders by mail are fulfilled by SingPost. Door to door delivery by independent couriers.

Your orders will be shipped within 3 – 5 working days upon confirmation of order and receipt of payment. For urgent delivery please contact for a customised arrangement.


INTERNATIONAL SHIPPING

We do not ship internationally.

UNSUCCESSFUL DELIVERY

As our delivery is outsourced to an external service provider, kindly note that we are guided by our service provider’s policies for unsuccessful delivery.

PAYMENT – TO CHECK

  1. For online payment, please enable pop-ups in your browser.
  2. All transactions are in Singapore Dollars (SGD).
  3. We accept payment by PAYPAL. All major debit and credit cards are accepted. Orders will be delivered after payment has been received and confirmed.